According to news reports, a delivery man and his fellow co-worker were axed from their job after inadvertently leaving a racist voice message on a customer’s voicemail. The incident quickly spread on the Internet until it has reached the knowledge of their company CEO, John Schnatter.
In a YouTube video posted online, a customer showing a receipt from Papa John’s claiming that he doesn’t deserve to receive a voicemail message with racial slurs as he complained about his tip since the he and his wife tipped the usual 21 percent of their bill can be seen. Subsequently, the video started to draw attention from media sources, which documented every details of how the story started.
Further news reports claimed that after delivering pizza to a couple in Sanford, Florida, the delivery man placed a voice message on the customer’s phone complaining about his $5 tip and used the N-word and other racial slurs. In addition, the delivery man can also be heard in the voice message saying “Yeah, they give me five bucks there, fine outstanding African-American gentleman of the community”, while his co-worker listening to his rants can be likewise heard laughing.
After the news took the center stage, Papa John’s CEO sent took Facebook and said, "Friends, I am extremely concerned to learn about the reprehensible language used by two former employees in one of our restaurants. Their thinking and actions defy both my personal and the company's values, and everything for which this company stands."
He also sent his apology via Facebook to the customers involved by saying, "My heartfelt apology goes out to the customer involved, his family and our community at large. I am very sorry that anyone would be exposed to these hurtful and painful words by any person involved in any way with our company". Moreover, he has confirmed that the two employees were immediately terminated for their absolutely unacceptable behavior.
Following his public apology, many Facebook users lauded Schnatter for his bravery to face the people and ask for apology on behalf of his employees who misbehaved and treated customers with prejudices. In fact, even the Los Angeles employment discrimination lawyer herein is likewise impressed with the CEO’s strong will to encourage its employees to enforce outstanding values to customers.